OFFICE MANAGER
About Better Health Dental (BHD)
BHD is a dental services provider reimagining dentistry from the ground up. Specializing in Family Dentistry, we offer a full range of services, from cleanings, to root canal therapy, to teeth whitening, and even emergency services. We’re a dental startup and our new dental studio is nestled beautifully in the heart of downtown Decatur, GA. We’re looking for an Office Experience Coordinator that understands the value of creating an exceptional patient care experience to join our team.
Why Better Health Dental?
We want our employees to joyfully look forward to coming to work just as much as we want our patients to look forward to their dental visits. We offer easy booking, soothing spaces, warm hospitality, and ethical care. Our office staff are healthcare hero’s, and we want them to love their jobs so much, that it transfers easily into the patient experience. Thanks to a supportive culture, constant development opportunities, outstanding technology, and first-rate compensation.
The Office Experience Coordinator at BHD:
The Office Manager at Better Health Dental oversees daily operations while actively driving practice growth, team development, and regulatory compliance. This role bridges clinical excellence with business performance, ensuring patients experience BHD's exceptional standard of care from start to finish.
Core Operations Management
Daily Office Administration
Manage office within budget guidelines (clerical support, supplies, equipment, labs, labor costs)
Complete administrative tasks: flash report review, bank deposits, revenue posting, staff payroll/bonus, accounts receivable reports, invoice processing
Maintain patient data including regulatory chart documents, personal information, treatment consultations, account history, and electronic data
Manage payment and insurance processes for designated team members
Ensure facility and equipment cleanliness/safety; report and correct hazards per OSHA and state/federal regulations
Operational Standards & Compliance
Ensure flawless execution of operational standards and company policies
Partner with Tech and Operations Admin to enforce annual staff training completion
Enforce cybersecurity protocols and data privacy practices (HIPAA compliance)
Maintain required regulatory documentation and compliance records
Team Leadership & Development
Direct Supervision
Supervise office team members proactively, managing performance and development
Provide regular feedback, conduct appraisals, and address corrective actions as needed
Communicate regularly to ensure team has information, tools, and support for success
Participate in daily team huddles and weekly 1:1 meetings with management
Team Culture & Engagement
Build and sustain a collaborative leadership work environment with the doctor
Plan and execute two annual team-building events (retreat-level experiences)
Foster a supportive culture where staff love their jobs, translating to exceptional patient experience
Growth & Revenue Generation
New Patient Acquisition
Increase and stimulate new patient growth through sales, marketing, and promotional programs
Develop community outreach projects designed to drive patient conversions
Track outreach ROI and refine strategies based on performance data
Revenue Optimization
Identify and implement strategies to increase practice revenue
Monitor key performance indicators (patient retention, case acceptance, production targets)
Collaborate with ownership on growth initiatives and operational efficiency improvements
Marketing & Patient Engagement
Digital Presence
Oversee and manage the practice's social media presence across platforms
Create engaging content highlighting services, team culture, and patient success stories
Monitor engagement metrics and adjust strategy accordingly
In-Office Events
Plan and coordinate office promotional events (patient appreciation days, service launches, seasonal campaigns)
Manage event logistics, marketing materials, and staff coordination
Track event performance and patient acquisition outcomes
Stakeholder Relations
Patient & Staff Advocacy
Respond to doctor, patient, and employee grievances, complaints, and inquiries
Seek assistance when necessary and escalate issues appropriately
Serve as liaison between clinical team, administration, and ownership
